Dear Madam,
I am sorry the post office put your renewal notice into your neighbor's mailbox by mistake. Yes, we had the correct address in our database but we certainly should have hand delivered it to you so you didn't "have to suffer the embarrassment of having [your] neighbor think [you] don't pay your bills on time because [you] always pay [your] bills on time and receive enough mail already to be humiliated like this."
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