Dear Sir,
I am sorry we had to interrupt your workout by asking you to care for your dog sitting in the bed of your truck. I understand your dog "is 7 years old and has spent, like, 80% of her life in the back of the truck and the truck is parked in the sun" but the temperature was under 30 degrees with a wind chill in the teens.
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At times, some customers think their behavior is no big deal but when their actions effect the feelings of other customers, a member of the customer service team and/or management must respond.
When confronting a customer with a behavior problem, it is always important to pull them away from others so they do not feel embarrassed for being reprimanded in front of other adults. Additionally, customers are much less likely to yell and scream if they do not have an audience.
In this case, the customer stopped his workout and left with his dog. While one of our staff spoke to the customer, other staff members tried to get the dog to come inside with us, but she would not leave the back of the truck. We then brought her a sleeping bag and wrapped her up until the customer came out to take her home.
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