Pre-Registration is Now Post Registration

Dear Madam,
I am sorry we have not yet processed your child's soccer pre-registration. We are currently pre-registering over 600 children with software that takes 10-15 per registration. I take full responsibility for the fact that child's coach did not turn in your child's forms on time as requested in the coach's orientation, on the coach's info packet, and the three emails we sent reminding him. Your child's information is on the bottom of the stack and will be processed by Feb 15, 2017.