Dear Madam,
I am sorry you are upset over the cardio area being closed for 2 days so we may provide you with new equipment. I am sorry we did not call each of our 10,000 members personally. I can understand how someone could miss the 4 ft sign, the emails, and the notices posted for over 10 days and I understand "do not have anything to do" despite the 80 classes, weights, track, pool, and basketball facilities.
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