After a training where we were told to avoid using the word "no":
Caller: Do you have a combo membership with the XXX Museum?
Me: We have a combo TICKET with the XXX Museum that allows you to save 10% off admission price to each location.
Caller: I have a combo membership that combines me, my wife and my kids and allows us to go to your Museum.
Me: It sounds like you have what is called a FAMILY membership to our Museum but there is not a combo membership between our Museum and the XXX Museum.
Caller: So if I have a membership with you guys, I can go to XXX Museum for 10% off?
(15 second pause....)
Me: No.
Caller: Do you have a combo membership with the XXX Museum?
Me: We have a combo TICKET with the XXX Museum that allows you to save 10% off admission price to each location.
Caller: I have a combo membership that combines me, my wife and my kids and allows us to go to your Museum.
Me: It sounds like you have what is called a FAMILY membership to our Museum but there is not a combo membership between our Museum and the XXX Museum.
Caller: So if I have a membership with you guys, I can go to XXX Museum for 10% off?
(15 second pause....)
Me: No.
No comments:
Post a Comment