Dear Madam,
I am sorry you do not understand our kids loyalty program. Thank you for cutting me off each time I tried to explain it to you. I am sorry you didn't read the email, nor the letter, nor the coupon, nor the website link we sent you within the first 3 weeks of registering for the program. Thank you for your response of "whatever, it just doesn't make any sense at all." I was beginning to think I was speaking to someone who had some sense.
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