Dear Madam,
I am sorry you did not tell the sales person that you would bring your four adult children in the future and that she did not read your mind nor predict the future to see what you would need a week after your paid.
Showing posts with label avoid saying no. Show all posts
Showing posts with label avoid saying no. Show all posts
Monday, July 11, 2011
Wednesday, June 29, 2011
When You Can't Say "NO"
After a training where we were told to avoid using the word "no":
Caller: Do you have a combo membership with the XXX Museum?
Me: We have a combo TICKET with the XXX Museum that allows you to save 10% off admission price to each location.
Caller: I have a combo membership that combines me, my wife and my kids and allows us to go to your Museum.
Me: It sounds like you have what is called a FAMILY membership to our Museum but there is not a combo membership between our Museum and the XXX Museum.
Caller: So if I have a membership with you guys, I can go to XXX Museum for 10% off?
(15 second pause....)
Me: No.
Caller: Do you have a combo membership with the XXX Museum?
Me: We have a combo TICKET with the XXX Museum that allows you to save 10% off admission price to each location.
Caller: I have a combo membership that combines me, my wife and my kids and allows us to go to your Museum.
Me: It sounds like you have what is called a FAMILY membership to our Museum but there is not a combo membership between our Museum and the XXX Museum.
Caller: So if I have a membership with you guys, I can go to XXX Museum for 10% off?
(15 second pause....)
Me: No.
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